Customer satisfaction

    CUSTOMER DATA

    Please, we would appreciate it if you would answer this questionnaire as impartially and objectively as possible. The meaning of the awarded score will be as follows:

    ASPECTS TO EVALUATE:

    PERCEPTION:

    QUALITY OF SERVICE

    Very badlyBadRegularGoodVery good

    Quality of service offered

    Very badlyBadRegularGoodVery good

    Quality / price ratio

    Very badlyBadRegularGoodVery good

    Experience of the staff providing the service

    Very badlyBadRegularGoodVery good

    DEADLINES

    The delivery times offered seem to you

    Very badlyBadRegularGoodVery good

    Meeting delivery deadlines

    Very badlyBadRegularGoodVery good

    CUSTOMER SERVICE

    Telephone attention

    Very badlyBadRegularGoodVery good

    Personal attention

    Very badlyBadRegularGoodVery good

    The way your complaints/incidents are handled

    Very badlyBadRegularGoodVery good

    The way your questions are answered

    Very badlyBadRegularGoodVery good

    The treatment they receive from the staff

    Very badlyBadRegularGoodVery good

    OVERALL LEVEL OF SATISFACTION

    Overall satisfaction with ENGINEERING RINOSTEEL, S.L.

    Very badlyBadRegularGoodVery good

    Compare the following aspects of RINOSTEEL with those of its competitors:

    Fila vacía

    WorseSameBetter

    Quality Products

    WorseSameBetter

    Attention and Service

    WorseSameBetter

    Price

    WorseSameBetter
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    Thank you for completing this questionnaire. Your responses will help us understand your needs and improve the quality of the products and services we offer.